Thank you for visiting Moon Mailing! We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, please read the refund terms below to understand our refund policy and procedures.
Refund Terms
Return Period: You can apply for a refund within 30 days of receiving the product. Requests after this period will not be entertained. Item Condition: Returned items must be in original condition, including unopened, unused, and in the original packaging. We reserve the right to reject items that do not meet the return conditions.
Refund Request
How to Apply: Please submit a refund request via email to AnauoFaso@gmail.com. Please include the order number, product name, reason for return, and any relevant photos or information in the email. Return Address: We will provide the return address and further return instructions via email. Please send the item back after receiving the return address, making sure to use a trackable mailing method to prevent loss.
Refund Processing
Processing Time: Once the return item is received and confirmed to be eligible for a refund, we will process the refund request. Refunds will be made to the original payment method and processing time is usually 5-7 business days. Refund Amount: The refund amount will include the purchase price of the item, shipping and other charges may not be refunded (unless the problem is caused by our error). Refunds to the original payment method may have some bank processing time, depending on your bank or payment platform.
Return Fees
Return Shipping: If you need to return the item due to quality problems or shipping errors, we will cover the return shipping costs. For returns due to personal reasons, the return shipping costs are borne by the customer. Return Policy: If the item is damaged or lost during the return process, the customer will be responsible for the relevant costs. Please ensure that the item is properly packaged and keep the return receipt.
Refund Refusal
Refund Refusal: We reserve the right to refuse a refund, especially when the item is not eligible for return, has signs of use or is beyond the return period.
Modification of Terms
Terms Update: We may update these refund terms from time to time. The updated terms will be posted on this page and will take effect immediately upon posting. Please check back regularly for the latest information.
Thank you for choosing Moon Mailing. We are committed to providing excellent customer service and ensuring your shopping experience is as satisfying as possible.
